How to Order

For purchases with a Discover, VISA, or Master Card credit card use the vmls.org Shopping Basket. View shipping information before placing your order. You're also welcome to place an order over the phone: Call (802) 865-1140 but please keep in mind that our office hours are irregular and lean toward nighttime.

To purchase CDs with a check, money order, or to pay partially with Burlington Bread, send the CD titles and product numbers with your shipping address and payment (including shipping charges) to us at: VMLS c/o BHW, P.O. Box 428, Burlington, VT 05402-0428.

If you've got further questions call (802) 865-1140 or email info@vmls.org.

Secure transactions for this website are done with a Thawte certificate to ensure secure transmission of your information.

ABOUT SSL CERTIFICATES

Shipping Information

To addresses in the U.S.A.: Shipping and handling within the United States for the first four CDs ordered is $5.00 (USD). Add $1 for each CD after the fourth. Domestic orders are shipped by the United States Post Office via PRIORITY MAIL delivery with delivery confirmation. Priority Mail is supposed to arrive at U.S. addresses or P.O. Boxes within two to three days including Saturdays.

To addresses in Canada: Shipping and handling to Canada for the first four CDs is $7.00 (USD). Add $1 for each CD after the fourth. Canadian orders are shipped by the United States Post Office via GLOBAL PRIORITY MAIL delivery. Global Priority Mail is supposed to arrive at Canadian addresses within three to five days.

To addresses in Western Europe and Japan: Shipping and handling to western Europe for the first four CDs is $20.00 (USD). Add $1 for each CD after the fourth. European orders are shipped by the United States Post Office via GLOBAL PRIORITY MAIL delivery. Global Priority Mail is supposed to arrive at European addresses within three to five days.

Shipping costs to other international destinations will be calculated as the order is processed. Due to experience with fraud we do not process orders from the former Soviet Republic and Indonesia.

Orders are processed within two business days and shipped within two business days after processing. Most often they go out within 48 hours but because we have a volunteer staff that works irregular hours we reserve the four-day processing option.

Returns Policy

The VMLS accepts returns of unopened merchandise within 30 days of purchase for a full refund. Damaged or defective merchandise can be exchanged or refunded within 30 days of purchase.

Return items with a copy of your receipt to:
VMLS
c/o The Big Heavy World Foundation, Inc.
Attn: Returns
P.O. Box 428
Burlington, VT 05402-0428

Contact (802) 865-1140 or info@vmls.org before you mail your return to arrange an exchange or refund.

Privacy Statement

The Vermont Music Library & Shop is located at the Big Heavy World office, 215 College Street, Third Floor, Burlington, Vermont 05401 U.S.A. The VMLS is a registered tradename of The Big Heavy World Foundation, Inc. Big Heavy World is organized as a non-profit corporation in the state of Vermont. The Federal Employer Identification Number is 01-0581546. The Big Heavy World Web site project operates with the fiscal sponsorship of the Peace and Justice Center, a registered 501(c)3 non-profit organization (Fed. ID#03-0281472).

Web site content is ©1996-2008 Big Heavy World or respective copyright or publishing owners.

Big Heavy World has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for these websites: vmls.org, vermontmusicshop.com, bigheavyworld.com, bigheavyworld.org, bigheavyworld.net, & theradiator.org.

This site contains links to other sites. The Big Heavy World Foundation, Inc. is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

We run contests on our site in which we ask visitors for contact information (like their email address) and demographic information (like their zip code, age, or income level). We use contact data from our contests to send users information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Our site uses cookies.

Public Forums

This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Choice/Opt-Out

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

1. You can send email to info@vmls.org

2. You can send mail to the following postal address: P.O. Box 428, Burlington, VT 05402-0428 USA

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

1. email info@vmls.org

2. send mail to the following postal address: P.O. Box 428, Burlington, VT 05402-0428 USA

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

James Lockridge
The Vermont Music Library & Shop
c/o The Big Heavy World Foundation, Inc.
P.O. Box 428
Burlington, VT 05402-0428 USA
info@vmls.org